Privacy Policy

1. About Family Mediations

Family Mediations provides family mediation and dispute-resolution related services in Hyderabad and may provide online and offline consultations to individuals located in India and other countries.

Our services may relate to matters including:

• Divorce and separation
• Child custody and parenting disputes
• Family disputes
• Property and inheritance disputes
• Financial and asset disputes
• Pre-litigation mediation
• Court-referred mediation
• Mutual consent divorce-related matters
• Other family and relationship disputes

Because these matters can involve highly personal and sensitive information, we take reasonable steps to protect information shared with us.

2. Information We May Collect

Depending on how you interact with our Website and services, we may collect the following information.

A. Information You Provide Directly

When you contact us, request a consultation, submit an enquiry, or communicate with us, you may provide:

• Full name
• Phone number
• Email address
• City, state or country
• Information about your family dispute
• Information relating to divorce or separation
• Child custody or parenting information
• Property or financial dispute information
• Information about other parties involved in a dispute
• Documents or other information voluntarily provided by you
• Any other information you choose to provide

You should only provide information that is necessary for your enquiry or consultation.

B. Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Approximate geographic location derived from technical information
• Referring website or webpage
• Website interaction and usage information

This information may be used for website security, analytics, performance monitoring, and improving the Website.

3. Sensitive and Family-Related Information

Family mediation matters may involve sensitive personal information relating to relationships, marriage, divorce, children, finances, property, and other family circumstances.

If you voluntarily provide such information through the Website, email, telephone, WhatsApp, consultation forms, or other communication channels, we may use it for the purpose for which you provided it, including understanding your enquiry and determining whether our services may be appropriate.

Please do not submit unnecessary sensitive information through general website forms. Where appropriate, you should share detailed documents or sensitive information through a secure communication method recommended during the consultation process.

4. How We Use Your Information

We may use the information collected from you for purposes including:

• Responding to enquiries
• Scheduling consultations
• Communicating with you about your enquiry
• Understanding the nature of your dispute
• Providing mediation-related services
• Managing online or offline consultations
• Preparing for mediation sessions
• Communicating appointment details and updates
• Responding to WhatsApp, email, telephone, or website enquiries
• Improving our Website and services
• Maintaining website security
• Preventing fraud, misuse, or unauthorized activity
• Complying with applicable laws and legal obligations
• Maintaining appropriate business and professional records
• Sending service-related communications

We will not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.

5. Legal and Professional Information

Information provided to Family Mediations may be used to understand the circumstances of a dispute and facilitate the services requested by you.

However, submitting information through this Website does not by itself create a mediator-client, lawyer-client, or other professional relationship unless such a relationship is expressly established through the applicable engagement or service process.

Information published on this Website is for general informational purposes and should not be treated as individualized legal advice.

6. Confidentiality

We understand that family disputes can involve highly private matters. We aim to maintain an appropriate confidential environment for communications and mediation-related services. However, the legal scope of confidentiality may depend on the applicable law, the nature of the communication, the stage of the matter, and the circumstances involved.

Website enquiries, emails, telephone calls, WhatsApp communications, online platforms, and other electronic communications may be subject to the privacy policies and security practices of the relevant service provider.

You should avoid sending highly sensitive information through an unsecured channel unless specifically requested or agreed upon.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to improve functionality, understand website usage, maintain security, and improve user experience.

Cookies may be used for purposes such as:

• Website functionality
• Analytics
• Performance monitoring
• Remembering certain preferences
• Understanding how visitors use the Website
• Security and fraud prevention

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

8. Google Analytics and Other Analytics Services

We may use analytics services such as Google Analytics or similar technologies to understand Website traffic and user behaviour.

These services may collect information such as pages visited, approximate location, device information, browser information, and interaction data.

Analytics providers may process information according to their own privacy policies and terms.

9. WhatsApp, Email, Telephone and Third-Party Communication Services

The Website may allow you to contact Family Mediations through telephone, WhatsApp, email, contact forms, or other third-party communication platforms.

For example, you may contact us at:

• Phone: +91 95533 55811
• Email: hmaclegal2023@gmail.com

Communications made through third-party platforms may be processed according to the privacy policies and terms of those platforms.

We recommend that you exercise appropriate caution before sending highly sensitive documents or personal information through messaging or email services.

10. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with:

• Service providers who help us operate the Website
• Website hosting and technical service providers
• Website analytics providers
• Communication and email service providers
• Professional advisers or service providers where appropriate
• Lawyers or other professionals where your matter requires their involvement and sharing is appropriate
• Government authorities, courts, regulators, or law-enforcement agencies where legally required
• Other parties where disclosure is necessary to comply with applicable law or protect legal rights

Where appropriate, we seek to limit information shared to what is reasonably necessary for the relevant purpose.

11. Third-Party Links

The Website may contain links to third-party websites, services, social media platforms, messaging platforms, or other external resources.

Family Mediations does not control the privacy practices of third-party websites.

When you leave our Website, we recommend reviewing the privacy policy of the external website before providing personal information.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

13. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries
• Providing requested services
• Maintaining professional and business records
• Meeting legal, regulatory, accounting, or professional obligations
• Resolving disputes
• Protecting our legal rights
• Maintaining appropriate records relating to mediation matters

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and professional requirements.

14. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Raise concerns about the handling of your personal information
• Request clarification regarding the use of your information

Certain information may need to be retained where required by law, professional obligations, legitimate business requirements, or for the establishment, exercise, or defence of legal claims.

To exercise an applicable privacy right, please contact us using the details in Section 18 below.

15. Children's Privacy

Our Website and services are primarily intended for adults.

We do not knowingly seek to collect personal information directly from children through the Website.

If information relating to a child is relevant to a family dispute, such information should be provided by a parent, legal guardian, or other person who is legally authorized to provide it, where appropriate.

16. International Visitors and NRI Clients

Family Mediations may provide online mediation-related services to individuals located outside India, including NRIs and families whose members live in different cities or countries.

If you access the Website or communicate with us from outside India, your information may be processed in India or in other locations where our service providers operate, subject to applicable law.

By providing information to us, you acknowledge that such processing may occur where reasonably necessary to respond to your enquiry or provide requested services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, technology, legal requirements, or privacy practices.

The updated Privacy Policy will be published on this page with a revised "Effective Date."

We encourage visitors to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you can contact us using the following details:

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

19. Consent